If you work in a large enterprise, you’re probably familiar with slogans on the wall, and with wallpapers on your desktop. Big chance they’re expressing the key-values of the company.
I’ve always found this somewhat foolish and in some cases even insulting. What is the big idea? Does somebody really think that this will make work better or smarter?
In this week’s video, I urge managers and leaders to focus on what really matters. And believe me, putting up slogans is not part of that.
W. Edwards Deming
Already in 1982 Dr. W. Edwards Deming talked about this as one of his 14 management principles. You can read about this in his book “Out of the crisis.” A book that I can highly recommend.
You can find it here.
Deming is best known for his work in Japan after WWII. Many in Japan credit Deming as the inspiration for what has become perceived as the Japanese post-war economic miracle of 1950 to 1960. Japan became the second largest economy in the world because of processes that were based on the ideas of Deming. I think it’s a little painful, but in a way also funny, that companies that implement ‘quality thinking’ in the US and Europe now look at Japan while it was, in fact, an American that brought this way of thinking to Japan.
Deming is also the man that made the PDCA (Plan-Do-Check-Act) cycle well known. He called it The Shewhart Cycle because Walter Shewhart introduced it. Later on, Deming changed it to the PDSA cycle (Plan-Do-Study-Act).
It was only short before his death in 1993 that he received recognition in the US and Europe. It makes you wonder what would have happened if the US had recognized his importance a lot earlier.
You can find more on Deming by clicking this link.
I hope you will enjoy the video below.
Thanks so much for watching!
Be Smart and see you on the next one.